Legal

Privacy Policy.

BigP Smarts is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our devices and applications.

Effective February 2026

Information We Collect

We collect only the data needed to run Big P Smarts and keep you safe:

Account info: phone number (required for OTP login), optional name and email

Emergency contacts you add (name + phone) to deliver SOS alerts

Location data (approximate + precise) when you trigger SOS or allow background detection

App interactions, crash logs, and device identifiers used for diagnostics and security

Optional SOS voice snippets (6‑second audio recorded only if you enable it)

Financial data from Google Play Billing to activate or manage subscriptions

How We Use Your Information

We process data strictly for the following purposes:

Authenticate you with phone + OTP and manage your account

Deliver SOS alerts (SMS, calls, push) to your emergency contacts with your chosen data

Provide device pairing, fall detection, vibration feedback, and subscription features

Upload SOS audio (if enabled) to our backend so contacts can review context

Monitor performance, prevent fraud, and debug issues via Firebase Analytics + Crashlytics

Handle payments and purchase history via Google Play services

Optional SOS Audio Recording

Recording a short SOS voice clip is disabled by default. You can toggle it any time inside the device settings screen.

Audio is stored locally, uploaded over HTTPS only when you trigger SOS, and kept <24h server-side unless contacts access it

If you turn the toggle off, we will never capture or upload SOS audio

We do not use audio for analytics or marketing and never share it with advertisers

Information Sharing

We do not sell personal data. Sharing happens only in these cases:

Emergency contacts receive SOS alerts (SMS/call/push) with your name, location, and optional audio

Google Firebase (Analytics & Crashlytics) receives diagnostic identifiers and event metadata

Google Play Billing processes payment info and purchase history

Service providers hosting our APIs (encrypted databases, email/SMS gateways) operate under strict contracts

Law enforcement requests when legally required

Data Security

We implement appropriate security measures to protect your personal information, including encrypted data transmission and secure storage. All communication between your bracelet, the companion app, and our cloud infrastructure uses end-to-end encryption. However, no method of transmission over the internet is 100% secure.

Data Retention & Deletion

You control your data. When you delete your account via the in-app or web form, we immediately remove personal info, contacts, device links, SOS history, and recorded audio from production systems.

Regulatory or billing data (e.g., invoices, fraud logs) may be retained for up to 90 days in separate audit storage

You can request cancellation of a deletion within 24 hours of submission by contacting support

Cached diagnostic data in Firebase is automatically purged per Google’s retention schedule

Your Rights

You have the right to:

Access your personal information

Correct inaccurate information

Delete your account and data

Opt-out of certain data collection

Contact Us

If you have questions about this Privacy Policy, please contact us:

dpattnaik@gmail.com

+1 (978) 397 6938

7052 Santa Teresa Blvd #39, San Jose, CA 95139, USA